Frequently Asked Questions
- My loan officers are sending correspondences to our clients themselves, why should I consider outsourcing this function to Top of Mind Networks?
- First you must ask yourself a question, "Are my loan officers really doing this, or do they just say they do it?" Secondly, your loan officers should be concentrating on doing what they do best, closing loans, not writing letters and stamping envelopes. Our unique CRM program will free up your loan officers to concentrate on revenue generating activity while giving you and them the benefit of increased repeat and referral business.
- I think this is a great solution, but won't outsourcing this function keep me out of loop with my existing clients?
- Actually, quite the opposite. Every week you will receive an email informing you what correspondences were sent to what clients. Many of these correspondences have a call to action (ie the borrower is asked to call you about applying for their Homestead Exemption) so knowing when the letters are sent is very important. This email also informs you of any client birthdays for the present month so you can add the extra touch of a phone call as well. Outsourcing this function to Top of Mind Networks actually deepens your relationship with your existing client base.
- Will Top of Mind Networks sell my client's data?
- Our privacy policy clearly states that we will not share your data with any outside third party for any reason - period.
