Frequently Asked Questions
- Is it permissible to store my files electronically?
- Most states and constituencies allow electronic documents as legal representations of the original file. We work closely with our clients to ensure that our electronic storage solution is allowable based on the nature of their business.
- How secure is my client's data?
- All scanned documents are stored on Top of Mind Networks' secure servers and are protected by our state-of-the art firewall. Online data transfers are protected by 128-bit encrypted certificates. All files stored on online and CD-ROM are protected by complex username/password authentication. All physical documents are kept within a climate-controlled, highly secure document storage warehouse.
- What if I need to add documents to a file after the fact?
- It is not uncommon for our clients to request that we add trailing documents (such as cleared title) to their electronic file. We are happy to accommodate this request - simply email or fax the addition and we'll take care of it for you.
- We already scan our own files in-house. Why should I outsource this function to Top of Mind Networks?
- Our mission is to help shift our clients' time toward revenue generating activities. On the surface, document imaging seems simple. However, it is an extremely time-consuming and arduous task that requires diligence and attention to detail. Frankly, we think your staff's time is better spent with clients and referral sources.
- Will Top of Mind Networks sell my client's data?
- Our privacy policy clearly states that we will not share your data with any outside third party for any reason - period.
